Notifications and web push: stay on top of approvals
4 min read · Updated 28 Jul 2026
The bell and the inbox
The bell in the top bar shows your unread count and updates live — no refresh needed. Click it for the latest items, or open the full inbox at Notifications to page through everything, filtered by category or unread-only. The inbox is available to every role, operatives included.
What you get notified about
Notifications are grouped into seven categories, and each is tuned independently:
- Approvals — entries waiting on you, clashes that block approval, clawbacks
- Plans — daily plans shared with you
- Claims — submitted, certified, paid
- Variations — VOs submitted, approved or rejected
- Reports — a generated report is ready (or failed)
- Billing — trial ending, payment past due (admins)
- System — invites accepted, role changes and the like
Tune it in Settings
The grid shows one row per category with three switches: In-app, Push and Email. Everything is on by default — switch off what you don't want. No row is ever required; the bell keeps working for whatever stays on.
Approvers can enable a once-a-day email summarising everything still waiting for sign-off — one email instead of a ping per entry. Toggle it on the same page.
Set a start and end time and WBSync holds push and email during that window. In-app notifications still land in the bell — quiet hours silence your devices, not your inbox.
Web Push on your phone or desktop
Enable push from Settings on any device and notifications arrive even when the app is closed — ideal for foremen with the PWA installed. You can subscribe multiple devices (up to 20 per account; the oldest rotates out). Signing out unsubscribes the device, so a shared site phone never keeps pinging the previous user.
What next?
The busiest notification source is the approvals queue: Clashes and approvals →
Frequently asked
Do notifications update live, or do I have to refresh?
Live. The bell is connected over a WebSocket and updates the moment a notification is created, with a background poll as fallback on flaky connections.
What do quiet hours suppress?
Push and email only, during the window you set. In-app notifications always land in the bell and inbox, so nothing is lost — just not pushed to your devices overnight.
How do I get notifications on my phone when the app is closed?
Enable Push in Settings → Notifications on that device (works best with the PWA installed). Web Push delivers through the browser even when the app isn't open.
I share a site phone with another foreman — will they get my notifications?
No. Signing out unsubscribes that device from push, so notifications follow the signed-in account, not the handset.
Can I get one daily email instead of a ping per pending entry?
Yes — enable the daily approvals digest in Settings → Notifications. It sends a single summary of everything still waiting for your sign-off.
Are notification preferences per user or per company?
Per user. Every person tunes their own grid, digest and quiet hours; admins cannot override another user's preferences.